FAQ

1. Do you offer free shipping?
Yes, all U.S. orders ship free of charge.

2. Do you ship internationally?
No, currently we only ship within the United States.

3. How long does order processing take?
Orders are processed within 1–2 business days.

4. How long does shipping take?
Standard delivery is 3–4 business days after processing.

5. Can I return or exchange items?
Yes, returns are accepted within 7 days, and exchanges within 10 days of delivery.

6. Who pays for return shipping?
Customers pay unless the item is defective, damaged, or incorrect.

7. What if my order arrives damaged or incorrect?
Contact us immediately at contact@galnix.store with photos. We will provide a replacement or full refund.

8. How long does it take to receive a refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.